Over more than 20 years of helping small businesses launch, grow and manage successful eCommerce stores, Yahoo Small Business has learned and defined the steps and techniques that are most likely to help new business quickly attract new customers, increase conversions and scale their growth. That expertise is now on tap for merchants who sign up for Yahoo’s newly launched Merchant Solutions Enterprise plan.
Leveraging this expertise can help established retailers who are adapting an existing brick-and-mortar business into the eCommerce space, as well as those wishing to expand from selling exclusively on marketplaces or replatform from their existing eCommerce providers. Merchant Solutions Enterprise jumpstarts smaller online retailers with a level of advice and expertise that Yahoo has provided larger small businesses with decades of experience.
To fulfill the needs of all customers, Yahoo Small Business has formed the Enterprise support team with Launch Managers and Success Managers who work with individual merchants to get their store launched and ensure they always have a guided path for continued growth.
Enterprise-level Support
Yahoo’s tenured team of Launch Managers, Success Managers, and support members are committed to working through individual issues through resolution to ensure that the merchant’s transition to Merchant Enterprise is as smooth as possible.
Launch Managers support launch needs and serve as a point of contact for platform migration, developer coordination, and launch timeline.
Success Managers are platform and eCommerce experts who help the customer connect to any resources they need going forward and plot measurable objectives for adapting to the constantly changing ecommerce landscape.
24/7 priority support provides a direct line to priority support agents who will help resolves the issue from beginning to end, with no transfer required.
Enterprise-worthy value
The Enterprise team is dedicated to removing barriers between the customer’s existing retail business and a bright future transitioning to or growing within the online space. Here’s some of the value Yahoo Small Business merchants can tap into:
Developer-friendly ecosystem - Yahoo works closely with their Developer Network partners to make integration and customization a simple, smooth process. Yahoo Success Managers identify the needs of your unique business and work directly with partners who fit your budget.
Commerce Central - Apps available through Commerce Central add additional value. For example, with the free Facebook Messenger app, you can provide 1-to-1 customer chat support from your store, entirely free. Unlike many competing eCommerce platforms, Yahoo Small Business doesn’t lock core platform features like order management and checkout configuration behind apps with additional cost.
Scalable, time-tested platform - The solid store platform has a 99.9% uptime for stores from 100 to 1,000,000+ customers per day. Whether it’s Christmas or Black Friday, you’ll be covered.
APIs for your catalog, orders, and more - The Merchant Solutions APIs leverage your existing software to connect directly to the platform to allow advanced customization to processes like fulfilling orders, processing payments, updating your catalog, and providing real-time shipping rates.
Launch Management
Enterprise Launch Managers can provide advice, resources, training, and integration assistance throughout the setup process.
- Launch managers determine the launch requirements and proactively solve potential roadblocks, setting dates for objective goals along the way.
- They provide a complete review of the storefront and checkout process to ensure a smooth and successful launch.
- The merchant will be connected with a Success Manager after launch and a Developer Network partner if needed for any advanced technical or integration requirements.
Ongoing merchant success
When the store has successfully launched and has been thoroughly tested, Merchant Solutions Enterprise merchants have access to 24/7 priority support trained to handle issues as a single point of contact. All Enterprise merchants have a dedicated Success Manager throughout the life of their account to help them navigate industry changes and take the right steps to grow their revenue.
Success Managers are tenured, experienced account managers who have worked to grow merchants from 0 to more than $80 million over our 20+ year history supporting valuable merchants. Yahoo Small Business has seen industry challenges change over the last 20 years from a focus on auctions and small comparison sites to powerhouses like Amazon and big-box competition.
When Yahoo merchants have a question, concern, or opportunity, they have a single point of contact. Their Success Manager knows their goals and expectations without the need to repeat it every time they call.
For additional information and to set up a call to determine when the Enterprise product is right for your business, sign up for Enterprise today.