A mobile network outage is an unexpected disruption that prevents service to many cell sites at the same time. This can result in loss of voice, data and/or messaging service for mobile device or Verizon Home Internet users in the outage area.
Note: A mobile network outage is not the same as having no coverage or a weak signal.
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Verizon wireless outage & network notifications FAQs
Network notifications let you know if you’re part of a Verizon outage that's affecting mobile service.
These FAQs help you find out if a network outage is occurring and what you can do.
To see if there are any mobile phone or Verizon Home Internet (5G Home or LTE Home) network outages in your area, visit our Check network status page.
Verizon Fios Home Internet and TV customers can visit our residential Service outage information page.
About Verizon phone outage & related network errors
- If we're aware of a network outage in your area, you'll see a Network Notification alert at the top of your screen.
- If you don't see a Network Notification alert, visit our Check network status page to find any network outages in your area.
- Restart your device. Check the status bars on your device. If they're low or blinking, you're in an area with weak coverage. Wait until you're in an area with a stronger signal and try again.
- Confirm you're in a coverage area.
- Make sure Airplane Mode is Off on your device.
- Remove any cases or covers from the device.
- Change your Wi-Fi Calling settings to Cellular (if using Wi-Fi Calling).
- Reset Network Settings (Apple® only).
- Make sure you have the most recent device software version installed.
- Visit the Device Overview page in My Verizon. If there is an outage impacting you, that Verizon is aware of, an alert message displays.
- Confirm your line is active by visiting the Device Overview page in My Verizon.
- Check your SIM card and make sure there are no marks or scratches on the copper plating. If damaged you need to order a new one. You can order a SIM card online in My Verizon.
What is a mobile network outage?
How do I know if a network outage is affecting me?
To find out if you're affected by a Verizon outage today, sign in to My Verizon:
We'll provide you with detailed information on affected services, and the current status of repairs.
If there's no information about an outage, and you still don't have voice, data and/or messaging service, see our Network outage troubleshooting information.
Can I call or text someone who's in a network outage area if I have service?
No. Even if you have service, you can't contact those users who are affected until that carrier fixes the outage.
What troubleshooting steps can I take to find out if I’m experiencing a network outage?
To find out if you're experiencing a network outage, first turn off Wi-Fi and Wi-Fi Calling to be sure you're connected to the Verizon network.
Then, try the suggestions below. After each, check your signal bars and try using your services again.
Network outage troubleshooting suggestions:
What can I do if there is a network outage and I don’t have service?
During a network outage we recommend you connect to Wi-Fi for a data connection, and activate Wi-Fi Calling for voice calls.
If you still need assistance you can visit our Contact Us page.
Do I need to manually reconnect my device to the network after a network outage?
No, once service is restored to the network your device will receive a signal again. If you’re still experiencing issues after service is restored, try restarting your device to establish a new connection to the network.
Will I get a bill credit for not having service during a network outage?
No, we do not offer credits for network outages. As America's most awarded network, keeping you connected is our highest priority. Network disruptions are unexpected and we're always committed to restoring service as quickly as possible.
Additional support
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