Re: Kyocera DuraXV Readout issues.
4griff39
Enthusiast - Level 1

Completely agree.  I need the readout for texts and emails, but I have to keep turning it off and on because it jabbers the whole time I'm on a call.

Re: Kyocera DuraXV Readout issues.
vzw_customer_support
Customer Service Rep

We want to make sure this is addressed. Is your device software up to date?

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Re: Kyocera DuraXV Readout issues.
RTKBAK
Newbie

This is still an issue. Has this been fixed and how do i fix???? 

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Re: Kyocera DuraXV Readout issues.
vzw_customer_support
Customer Service Rep

Please send us a Private Note. We would like to continue troubleshooting with you.

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Re: Kyocera DuraXV Readout issues.
patmang
Enthusiast - Level 2

Consult with Kyocera...you know the problem...fix it!

Software Update request from Kyocera would be the solution....HELLO?!?!

TELL THEM THAT THIS PHONE KEEPS READING THE CALLER ID NOTIFICATION AFTER BEING ANSWERED...IT'S ANNOYING...THIS IS THE LAST TIME I AM COMMENTING ON THIS ISSUE.

IS THIS FORUM TO NOTIFY UNINTELLIGENT PEOPLE AT VERIZON HOW TO DO THEIR JOB?

Why is this so difficult?

 

"This is in fact TRUE and EXTREMELY ANNOYING!

The Duraforce 4520 Model seemed to have this feature, while the models that followed the 4610 and the 4810 DO NOT HAVE THE CUSTOM OPTION under the READOUT under the ACCESSIBILTY MENU  <<IT ALSO STATES IT THIS WAY IN THE USER MANUALS TOO!>>

This has to be fixed, the current software FLAW of not having this option allows the phone to continue to READOUT the CALLER ID after the PHONE is ANSWERED.

My father is legally blind and needs a rugged phone, it has come to his attention that the 3G network is going away in 2021, so he decided to upgrade to the 4G LTE network with latest and greatest model, the Duraforce XV Extreme (4810) only to find out it has this FLAW!!!

This should be addressed IMMEDIATELY or Kyocera will have bigger problems in 2021 after the 3G Network IS GONE FOR GOOD!

I think Kyocera has the market locked with Verizon on this one, but should pay attention to catering to the Special Needs that it offers to consumers like my Dad as well.  

PLEASE PROVIDE A SOFTWARE UPDATE TO ADD THE CUSTOM FEATURE OR AT LEAST MAKE THE READOUT STOP AFTER THE PHONE IS ANSWERED OR OPENED TO SAY HELLO WITHOUT THE ANNOYING CALLER ID MESSAGE IN ONE'S EAR.

VERIZON HAS TO BE AWARE OF THIS AS WELL!"

Re: Kyocera DuraXV Readout issues.
vzw_customer_support
Customer Service Rep

I understand how important it is to use this feature. Can you explain what you see when going to From the Home screen, press > Settings & Tools > Accessibility > Readout. Select Custom. Select Customize > Caller ID Readout. What options do you show listed here? AlbertoR_VZW

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Re: Kyocera DuraXV Readout issues.
Kyocera_Support
Enthusiast - Level 3

This issue was first brought to our attention a few weeks ago by a customer who contacted us through kyoceramobile.com.  More recently we found this conversation within the Verizon Community.

 

First, there is a way to temporarily halt the readout on DuraXV Extreme (E4810), for instance, after a voice call is connected.  To do this, a user can long press the external speaker key.  This key is on the very top left corner of the phone and has a speaker icon embossed into it.

 

Second, as noted by several others, the DuraXV+ (E4520), which launched in 2015, had a menu for customizing the readout feature.  This allowed readout to be enabled for some functions and not for others.  The DuraXV LTE (E4610) was developed on a new operating system, so the user interface could not be ported from the previous model and had to be entirely re-written.  The readout feature was included in the new user interface, but not the option to customize it.  The same feature was carried forward into the DuraXV Extreme (E4810).  Until recently, we were not aware that our customers had such a strong desire for the customization option.  We are now in the process of determining how to bring this option back into the DuraXV Extreme (E4810).