Dear SimpliSafe Team, I’m a long-time customer and really appreciate the simplicity and reliability of your security system. I’m writing to suggest a valuable feature that would greatly improve the experience for many users — particularly those of us who live in larger homes or ha

Dear SimpliSafe Team, I’m a long-time customer and really appreciate the simplicity and reliability of your security system. I’m writing to suggest a valuable feature that would greatly improve the experience for many users — particularly those of us who live in larger homes or ha

I know the key fob battery cannot be replaced, meaning the entire key fob must be replaced when the battery dies. My question: When my key fob battery eventually goes dead, is the replacement key fob covered under the lifetime equipment guarantee that I get through the monthly monitoring service?

I know the key fob battery cannot be replaced, meaning the entire key fob must be replaced when the battery dies. My question: When my key fob battery eventually goes dead, is the replacement key fob covered under the lifetime equipment guarantee that I get through the monthly monitoring service?

Hello, I just installed a new SimpliSafe system, but now I am thinking I will move one of the components, and do not have replacement adhesive. I thought it might come with some replacements? My system did not. I actually need a replacement adhesive for the keypad. I am pretty sure I can buy thes

Late yesterday I received an email from SimpliSafe product development to participate in a new beta that starts within the next few weeks. While being a SS customer for many years, this beta surprised me in the innovative approach to add to the "Layers of Defense" strategy through the use of home a

Unreliable entry sensors that then cause the base station alarm to trigger at random times throughout the day is not a welcoming product. Then the fact that not everything can be resolved over the app as to frustration on top of that all the work with customer service has to be done by The homeowner

Unreliable entry sensors that then cause the base station alarm to trigger at random times throughout the day is not a welcoming product. Then the fact that not everything can be resolved over the app as to frustration on top of that all the work with customer service has to be done by The homeowner

We've been a long time customer (since 2014) and have had very little problems with the system. Support has always been very helpful for these 11 past years and there has been little issues with the system. Looking forward to another 11.